Please try to connect the webcam into other USB ports. Some USB ports do not provide enough power for the webcam and so may not allow it to activate or may not detect it. If you are using a USB hub or adapter, please plug the unit into the computer directly to test it and see if this may be affecting it.

Select NexiGo webcam as the default device for sound input and output. In your video/audio calling application, check the audio settings and make sure that the webcam is selected for both the speaker and microphone.

As our webcams are built to be Plug-and-Play, you will need to download a third-party application to adjust this setting and run a virtual camera. You can download OBS Studio at the link here to do this. OBS Studio has both a Windows and Mac version so it is compatible with both operating systems.

A: Red light is letting you know that the power is on and the camera is ready to go.